Frequently Asked Questions

We offer a variety of cleaning services including residential cleaning, commercial cleaning, deep cleaning, move-in/move-out cleaning, carpet cleaning, post-construction cleaning and Airbnb cleanings also known as short term rental cleanings. If you have a specific need, please contact us for more information.

Yes, we use Ecolab cleaning products that are safe for children, pets, and the environment. If you have specific product preferences or allergies, please let us know in advance, we can also work with your own products.

You can schedule a cleaning service by visiting our website, calling us directly, or sending us an email. Our team will work with you to find a convenient time.

It is not necessary to be present at all times, but the first visit is very important, we prefer you to be present so you can communicate any special request. Many of our clients prefer to give us access to their homes while they are away. We are fully insured and our staff is trained to be respectful and trustworthy.

Our rates vary based on the type of service, the size of the space, and the level of cleaning required. Please contact us for a personalized quote.

Yes, we bring all the necessary cleaning supplies and equipment. If you have specific products you prefer us to use, please let us know in advance.

We accept various payment methods including credit/debit cards, Zelle and Venmo. We do not take cash or checks. Payment details can be discussed when scheduling your service.

Customer satisfaction is our top priority. If you’re not satisfied with any aspect of our service, please contact us within 24 hours, and we will address your concerns and re-clean the area if necessary.

Yes, all of our cleaners are fully insured and bonded. We prioritize the safety and security of your home and belongings.

The frequency of cleaning depends on your individual needs and lifestyle. We offer one-time, weekly, bi-weekly, and monthly cleaning services. Our team can help you determine the best schedule for your situation.

Yes, we offer various packages and discounts for recurring services. Be sure to ask about any ongoing promotions when you contact us.

Absolutely, we love our furry clients! We are 100% pet friendly, we would like to get some information about your pets prior to our arrival.

Yes, we encourage you to communicate any specific tasks or areas of focus you would like us to address. Our goal is to meet your cleaning needs.

We usually send teams of 2 or 3 Housekeepers

We value our clients’ time and strive to provide exceptional service. To ensure efficient scheduling and preparation for your cleaning appointment, we require a minimum of 48 hours notice for cancellations. A cancellation fee of $50 will be charged for appointments canceled less than 48 hours before the scheduled time. This fee covers the costs associated with scheduling and preparing for your appointment. Please note that the cancellation fee will be applied regardless of the reason for cancellation. COVID-19 related concerns or restrictions are not considered valid reasons for cancellation. We have implemented strict safety protocols to ensure the well-being of our clients and staff.

To cancel your cleaning appointment, please contact us at least 48 hours in advance by calling 512-363-2879 or emailing infocecismaids@gmail.com. Please provide your name, appointment date, and any relevant details.
We appreciate your understanding and adherence to our cancellation policy. If you have any questions or require further assistance, feel free to reach out to us.